Privacy Policy

1. Introduction

Welcome to seventeen.unionjakarta.com (hereinafter referred to as “the Website,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of our visitors and users (hereinafter referred to as “you” or “your”). This Privacy Policy outlines our practices and procedures regarding the collection, use, disclosure, and protection of your personal information when you visit our Website at https://seventeen.unionjakarta.com/ and use our services related to the home exterior niche.

Our services focus on providing information, resources, and potential connections for home exterior projects, including but not limited to siding, roofing, windows, landscaping, and outdoor living spaces. This policy explains what information we collect, why we collect it, how we use it, the controls you have over your information, and the measures we take to protect it.

By accessing or using our Website and services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. If you do not agree with the terms of this policy, please do not use our Website or services.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

Personal Data: Any information that relates to an identified or identifiable individual. This can include, but is not limited to, name, email address, phone number, IP address, physical address, and project details that can be linked to an individual.
Usage Data: Data collected automatically when you use the Website. This may include information such as your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, seventeen.unionjakarta.com is the Data Controller.
Data Processor (or Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Cookies: Small files stored on your device (computer or mobile device) that hold a modest amount of data specific to a particular client and website.

3. Information We Collect

We collect different types of information for various purposes to provide and improve our service to you. The types of personal information we may collect are detailed below.

A. Information You Provide to Us Directly

We collect information that you voluntarily provide to us when you interact with our Website. This includes:

Contact Information: When you fill out a contact form, request a quote, subscribe to our newsletter, or otherwise communicate with us, we may collect your full name, email address, phone number, and physical or mailing address.
Project and Property Information: As our Website focuses on the home exterior niche, you may provide us with specific details about your project. This can include the type of service you are interested in (e.g., roofing repair, new window installation), the address of the property, descriptions of the project scope, budget information, and any photographs or architectural plans you choose to upload.
Communication Data: We collect the content of your communications with us, including emails, messages submitted through forms, and feedback or testimonials you provide.
Account Information: If we offer user accounts in the future, we would collect information required for registration, such as a username, password, and other profile details.

B. Information We Collect Automatically (Usage Data)

When you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes:

Log and Device Information: We automatically collect log information when you use our Website. This information includes your IP address, browser type and version, operating system, the referring website’s URL, the pages you viewed on our Website, the dates and times of your access, and other standard server log information.
Location Data: We may collect general location information derived from your IP address (e.g., city, state, country). With your explicit consent, we may collect more precise location data from your mobile device to provide location-based services.
Cookies and Similar Tracking Technologies: We use cookies, web beacons (or pixels), and other tracking technologies to collect information about your browsing activities. This helps us understand user behavior, remember your preferences, and improve our Website. Please see Section 6 (“Cookies and Tracking Technologies”) for more detailed information.

4. How We Use Your Information

We use the information we collect for a variety of business purposes, which we have outlined below. We process your Personal Data based on a valid legal basis, such as your consent, the necessity to perform a contract with you, our legitimate business interests, or compliance with a legal obligation.

To Provide and Maintain Our Service: We use your information to operate our Website, provide you with the information you request (such as quotes for home exterior projects), and deliver the services you have contracted for.
- Legal Basis: Performance of a contract, Legitimate interest.
To Communicate With You: We use your contact information to respond to your inquiries, send you administrative information (e.g., updates to our terms or policies), provide customer support, and send you information related to your projects.
- Legal Basis: Performance of a contract, Legitimate interest.
For Marketing and Promotional Purposes: With your consent, we may use your contact information to send you newsletters, marketing materials, special offers, and other information that we believe may be of interest to you. You may opt-out of receiving these communications at any time by following the unsubscribe link or instructions provided in any email we send.
- Legal Basis: Consent, Legitimate interest.
To Improve Our Website and Services: We analyze Usage Data and feedback to understand user trends, improve the functionality and user experience of our Website, develop new features, and enhance our service offerings.
- Legal Basis: Legitimate interest.
For Security and Fraud Prevention: We use collected data to monitor and enhance the security of our Website, protect against fraudulent or malicious activity, and enforce our terms and policies.
- Legal Basis: Legitimate interest, Legal obligation.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, court orders, or other legal processes, such as responding to a subpoena or a request from a government authority.
- Legal Basis: Legal obligation.

5. How We Share and Disclose Your Information

We do not sell your Personal Data. We may share your information with third parties only in the circumstances described below:

Third-Party Service Providers: We share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf. These may include website hosting providers, data analytics services (e.g., Google Analytics), email delivery services, CRM platforms, and marketing automation providers. These providers are contractually obligated to protect your data and are restricted from using it for any purpose other than providing services to us.
Business Partners and Contractors: To fulfill your requests for services (e.g., a quote for a roofing project), we may share your project details and contact information with a network of trusted local contractors, suppliers, or other business partners. We will only do this with your explicit consent or as necessary to fulfill a service you have requested.
Business Transfers: In the event of a merger, acquisition, divestiture, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Data.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, and (v) protect against legal liability.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. You have control over how cookies are used.

What are Cookies? Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies to understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Types of Cookies We Use:
- Strictly Necessary Cookies: These are essential for you to browse the Website and use its features, such as accessing secure areas of the site.
- Performance Cookies: These collect information about how you use our Website, like which pages you visited and which links you clicked on. This data is aggregated and anonymized and is used to help us improve our Website’s functionality.
- Functional Cookies: These allow our Website to remember choices you have made in the past, like your preferred language or region.
- Targeting/Advertising Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do this, please follow the instructions provided by your browser. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

7. Your Data Protection Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your Personal Data:

The Right to Access: You have the right to request copies of the Personal Data we hold about you.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions, particularly where we are processing it based on legitimate interest.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

8. Data Security

We have implemented and maintain appropriate administrative, technical, and physical security measures designed to protect the information you provide from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We use technologies like Secure Sockets Layer (SSL) to encrypt data during transmission.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

seventeen.unionjakarta.com will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11. Children’s Privacy

Our Service is not directed to anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, or if you wish to exercise your rights, please do not hesitate to contact us:

Company Name: seventeen.unionjakarta.com
Website: https://seventeen.unionjakarta.com/
Email: [email protected]